FAQs

 

What types of products do you offer?

Lovie Pet Shop specializes in high-quality pet supplies, including premium organic pet food and engaging toys designed to promote healthy playtime for pets. Our products are carefully selected to enhance the well-being of both pets and their owners.

Are your pet food products organic?

Yes, we offer a range of premium organic pet food options. Our commitment to sustainability ensures that these products are made from high-quality ingredients that are beneficial for your pet's health.

How do you ensure the sustainability of your products?

We prioritize sustainability by sourcing products that are environmentally friendly and made from natural materials. Our selection process includes evaluating the manufacturing practices of our suppliers to ensure they align with our commitment to sustainability.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. For more details, please refer to our return policy section.

Can I exchange an item?

Yes, the fastest way to obtain a different item is to return the original item and make a separate purchase for the new product once the return is accepted.

What should I do if my order arrives damaged?

If your order arrives damaged or defective, please inspect the item immediately and contact us as soon as possible. We will evaluate the issue and work to resolve it promptly.

Do you offer international shipping?

Currently, we focus on providing services within specific regions. Please check our shipping policy for detailed information regarding shipping locations and options.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Are there any items that cannot be returned?

Yes, certain items such as perishable goods, custom products, and personal care items are non-returnable. For a complete list of exceptions, please refer to our return policy.